Day and Night Pharmacy – Tuckshop Pharmacy

abel-pharmacy-for-web Time flies in a fast and friendly environment. It’s been three years of running like headless chickens whilst keeping a calm head to ensure client safety and satisfaction. We deliberately set out to go beyond the routine. We don’t want to treat you like a number. We like to remember who you are and what medicines you take- it’s not an NHS contractual obligation- it’s a human trait we opt to exercise. It’s more than just memory, it’s passion. It is something that comes from somewhere within the chest… and it’s not bad breath! Personally I went into the pharmacy profession with my eyes open. It was the natural thing to do having assisted my parents in their tuckshop as a child. But I disappointed them, pharmacy was only an appeasement, they wanted me to study the real deal: Medicine. I had had the academic points but I lacked the bottle to deal with blood, death and the cadavers in anatomy. Besides, my encounters with doctors as a growing child were discouraging. All I came across were reserved, quiet men of a monosyllabic tribe who seemed to darken any room they occupied with the dullness of their character-very intimidating and aloof. And to add salt to the wound, every visit to the doctor was followed by five to seven days of paralysing and painful injections into my buttocks: Awful people. I didn’t want to be one of them! On the other hand, in as much as I didn’t know much about pharmacy, I knew that a pharmacist worked in a ‘shop’. Before he’d gone broke, I had admired seeing my father chuckle away as he worked in his tuckshop (an African version of a corner shop, an assembly of scrap metal sheets nailed to a wooden frame). Every customer was his friend. Grocery items were tailored to suit the customer’s pocket much like the Fifty-Pence man in the documentary Benefits Street – if one could not afford a whole bottle of cooking oil, he’d measure say 20 millilitres and sell that… As you can see, I am of good customer service pedigree! Serves to say that decisions I made as a teenager based on my experiences then have since been proven wrong. I’ve been entertained by GPs who make you feel like you’re their mate and consultants who go into so much detail to get to know you and your condition that they fall short of inviting you to their home for tea. Meanwhile the tribe of men has now got many women amongst it, the ability to talk and smile, more tenderness and fewer injections! Can I be a doctor now please? No. It’s too late and I’ve yet to deal with my demons with regards to handling injuries and death. I’m still more comfortable with the hands-free over-the-counter interactions with patients, delivering professional healthcare with a tuckshop smile. Tuckshop principles detect that we tailor our service to match client needs. For example we know that patients are impatient! Sorry. So we jump and clash into each other to ensure that you do not wait for your prescription for longer than five minutes. We know that you hate getting your prescription filled in instalments-being owed part of it and having to come back to get the remainder. I hate ‘owings’ just as much-this is why our dispensary is running out of space because of overstocking- I’d rather grapple with wholesalers demanding payment than patients annoyed by never getting their script in one go. And of course we don’t like having to apologise because the number of apologies irrespective of their sincerity or acceptance are a measure of an organisation’s inefficiency. There have been dire nationwide shortages of common drugs recently but we’ve tried to keep you ‘drugged’ by using more than ten wholesalers. It’s been a brilliant 3 years. I hope our occasional display of imperfections does not obliterate the enduring purity of our intentions. We’ve continued to grow and like my mother’s ten planned and unplanned pregnancies we love the results but may the Lord please help us. Thank you all.   Abel Kubare

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One Comment

  1. Joy Singer-Morrison says:

    Is there any chance Abel and the Day and Night team could relocate to New York. I was back in Leeds a few weeks ago and collected my elderly Mums prescription, I had a chat with Abel, what a font of knowledge this man is, I now understand so much more about my Mums ailments. On the same note could Abel bring the East Leeds Mag team with him. I get so much of a sense of community for the area I grew up in when I read this online, as their strapline says;ELM, rooted in the East Leeds area.

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